About
We are seeking an experienced IT Support Specialist to join our team, focusing on application maintenance and support. The ideal candidate will have a strong background in COTS applications and various endpoint software. Potential candidate will be part of the existing application administration and maintenance team / service supporting significant pool of users of internationally recognized customer. Main focus is on L2 application support throughout the lifecycle of applications and related end user software.
Your responsibilities
- Provide technical support and maintenance for COTS applications and endpoint software
- Troubleshoot and resolve user issues related to various technologies
- Implement and maintain application configurations and updates
- Collaborate with other IT team members to ensure smooth operation of COTS applications and endpoint software
- Develop and maintain documentation for supported application processes and procedures
- Provide training and guidance to end-users on supported applications
What do we expect?
- Bachelor's degree in Computer Science, Information Technology, or related field
- 3+ years of experience in IT support, with focus on application support
- Strong knowledge of COTS applications and other endpoint software
- Experience with application maintenance, configuration, and troubleshooting
- Excellent problem-solving and analytical skills
- ITIL knowledge
- Strong communication skills, both written and verbal
- Fluent English
- nice to have:
- German language
Benefits
- Compensation and rewards:
- Boost your earnings with bonuses (company performance, project, or extra performance bonus)
- Invest in yourself with a yearly well-being budget (up to €2,000)
- Earn referral bonus (up to €3,000)
- Secure your future with a pension plan contribution
- Flexibility and Work-Life Balance:
- Flexible working hours that adjust to your personal needs
- Choose your work environment – 100% remote or modern offices: Košice, Bratislava, Prague
- Personal and Professional Development:
- Sharpen your skills with extensive training & certifications
- Deepen your expertise with unlimited access to Udemy for Business
- Boost your language skills with language courses
- Wellbeing and Culture:
- Build bonds through team-building activities & company events like the VolleyCup and Christmas party
- Join our family culture and participate in diverse interest groups like bikers, runners, gamers, and more
- Invest in your well-being with a MultiSport card
- Promote your mental health with confidential psychological support
Hiring process
- Has the job offer captured your interest? Please fill out the application form and let us know about yourself.
- We will assess the information you send us and will get back to you under any circumstances.
- We will contact the chosen applicants and specify the details.
- A job interview with a hiring manager is a two-way opportunity to get to know each other better.
- We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a job offer.