[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-491987":3},{"id":4,"title":5,"slug":6,"description":7,"company":8,"addresses":13,"workfields":15,"education":22,"employment":25,"salary":28,"answer_form_iframe_url":29,"share_links":30,"open_graph_tags":35,"meta_tags":39},491987,"Energy process expert - Junior Operations Coordinator","energy-process-expert-junior-operations-coordinator","\u003Cp>\u003Cstrong>\u003Cem>About\u003C/em>\u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>Are you an experienced energy sector professional looking to take the next step in your career? We are looking for an Energy Process Expert – Junior Operations Coordinator who brings strong business process knowledge from the utilities industry and is interested in transitioning into IT Operations and Application Management Services (AMS).\u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>This role is ideal for professionals with hands-on experience in energy utility operations, such as billing, customer service, market communication, or contract management. Your understanding of industry processes will be highly valued from day one, while we provide structured onboarding, mentoring, and training to help you build your technical and operational expertise.\u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>You will work alongside experienced IT Operations professionals, contributing to incident coordination, release activities, operational documentation, and service delivery while developing into an Operations Coordinator or Service Delivery Management role.\u003C/strong>\u003C/p>\u003Cp>\u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Your responsibilities\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Support the analysis and initial triage of operational incidents by applying your \u003Cstrong>energy industry process expertise.\u003C/strong>\u003C/li>\u003Cli>Identify whether issues relate to \u003Cstrong>SAP IS-U billing\u003C/strong>, \u003Cstrong>market communication (MAKO), data quality, or business process execution.\u003C/strong>\u003C/li>\u003Cli>Assist in\u003Cstrong> coordinating operational activities\u003C/strong> across internal teams, vendors, and customers.\u003C/li>\u003Cli>Participate in monthly service reviews and help prepare \u003Cstrong>SLA reports\u003C/strong> and customer presentations.\u003C/li>\u003Cli>Support\u003Cstrong> testing activities\u003C/strong>, release coordination, and user acceptance processes.\u003C/li>\u003Cli>Create, maintain, and improve operational \u003Cstrong>documentation\u003C/strong>, work instructions, and knowledge base articles.\u003C/li>\u003Cli>\u003Cstrong>Collaborate with technical and functional teams\u003C/strong> to ensure efficient incident resolution.\u003C/li>\u003Cli>Learn and apply \u003Cstrong>ITIL-based service management practices.\u003C/strong>\u003C/li>\u003Cli>Gain hands-on experience with ticket management tools such as\u003Cstrong> ServiceNow and JIRA.\u003C/strong>\u003C/li>\u003Cli>Gradually take ownership of operational coordination tasks, including \u003Cstrong>vendor communication \u003C/strong>and customer interactions.\u003C/li>\u003Cli>Continuously develop your technical knowledge of \u003Cstrong>SAP IS-U, SAP CRM, \u003C/strong>and energy market processes.\u003C/li>\u003Cli>Contribute to continuous improvement initiatives within \u003Cstrong>IT Operations and Application Management Services.\u003C/strong>\u003Cp>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>\u003Cem>What do we expect?\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>4–6 years of professional experience within the energy utilities sector \u003C/strong>in roles such as Billing Specialist, Case Handler, Customer Operations, or similar.\u003C/li>\u003Cli>Strong understanding of \u003Cstrong>energy industry business processes\u003C/strong>, including:\u003Cul>\u003Cli>Annual billing\u003C/li>\u003Cli>Customer switching\u003C/li>\u003Cli>Contract management\u003C/li>\u003Cli>Meter reading processes\u003C/li>\u003Cli>Dunning and payment processes\u003C/li>\u003C/ul>\u003C/li>\u003Cli>Practical knowledge of \u003Cstrong>German energy market communication\u003C/strong> (MAKO), including familiarity with messages such as UTILMD, MSCONS, and REMADV.\u003C/li>\u003Cli>Hands-on experience using\u003Cstrong> SAP IS-U \u003C/strong>from a business user perspective.\u003C/li>\u003Cli>Strong analytical and\u003Cstrong> problem-solving skills\u003C/strong> with a structured and detail-oriented working style.\u003C/li>\u003Cli>Ability to\u003Cstrong> communicate effectively\u003C/strong> with both business users and technical teams.\u003C/li>\u003Cli>Excellent written and spoken\u003Cstrong> English, \u003C/strong>German is an advantage\u003C/li>\u003Cli>Interest in developing a career in\u003Cstrong> IT Operations, Service Management, or Application Management.\u003C/strong>\u003C/li>\u003Cli>Willingness to learn \u003Cstrong>ITIL processes\u003C/strong> and modern service management practices.\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>\u003Cem>Nice to have\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Initial exposure to\u003Cstrong> IT support, ticket management, testing, or incident handling.\u003C/strong>\u003C/li>\u003Cli>Experience using \u003Cstrong>SAP CRM or SAP BW.\u003C/strong>\u003C/li>\u003Cli>Participation in \u003Cstrong>SAP implementations,\u003C/strong> system migrations, tariff changes, or MAKO releases.\u003C/li>\u003Cli>Basic English skills and willingness to work in an\u003Cstrong> international environment.\u003C/strong>\u003C/li>\u003Cli>Interest in pursuing\u003Cstrong> ITIL and SAP certifications.\u003C/strong>\u003C/li>\u003C/ul>\u003Cp>\u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Benefits\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>Compensation and rewards:\u003C/strong>\u003Cul>\u003Cli>Boost your earnings with \u003Cstrong>bonuses \u003C/strong>(company performance, project, or extra performance bonus)\u003C/li>\u003Cli>Invest in yourself with a yearly \u003Cstrong>well-being budget\u003C/strong> (up to €2,000)\u003C/li>\u003Cli>Earn \u003Cstrong>referral bonus\u003C/strong> (up to €3,000)\u003C/li>\u003Cli>Secure your future with a \u003Cstrong>pension plan contribution\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Flexibility and Work-Life Balance:\u003C/strong>\u003Cul>\u003Cli>\u003Cstrong>Flexible working hours\u003C/strong> that adjust to your personal needs\u003C/li>\u003Cli>Choose your work environment – \u003Cstrong>100% remote\u003C/strong> or modern \u003Cstrong>offices: Košice, Bratislava, Prague\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Personal and Professional Development:\u003C/strong>\u003Cul>\u003Cli>Sharpen your skills with extensive \u003Cstrong>training & certifications\u003C/strong>\u003C/li>\u003Cli>Deepen your expertise with \u003Cstrong>unlimited access to Udemy \u003C/strong>for Business\u003C/li>\u003Cli>Boost your language skills with \u003Cstrong>language courses\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Wellbeing and Culture:\u003C/strong>\u003Cul>\u003Cli>Build bonds through \u003Cstrong>team-building activities & company events\u003C/strong> like the VolleyCup and Christmas party\u003C/li>\u003Cli>Join our \u003Cstrong>family culture\u003C/strong> and participate in diverse \u003Cstrong>interest groups\u003C/strong> like bikers, runners, gamers, and more\u003C/li>\u003Cli>Invest in your well-being with a \u003Cstrong>MultiSport card\u003C/strong>\u003C/li>\u003Cli>Promote your mental health with \u003Cstrong>confidential psychological support \u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Hiring process\u003C/em>\u003C/strong>\u003C/p>\u003Col>\u003Cli>Has the job offer captured your interest? Please fill out the \u003Cstrong>application form\u003C/strong> and let us know about yourself.\u003C/li>\u003Cli>We will assess the information you send us and \u003Cstrong>will get back\u003C/strong> to you under any circumstances.\u003C/li>\u003Cli>We will contact the chosen applicants and \u003Cstrong>specify the details\u003C/strong>.\u003C/li>\u003Cli>A job \u003Cstrong>interview with a hiring manager \u003C/strong>is a two-way opportunity to get to know each other better. The hiring process also includes a \u003Cstrong>second interview\u003C/strong> with the customer directly.\u003C/li>\u003Cli>We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a \u003Cstrong>job offer.\u003C/strong>\u003C/li>\u003C/ol>\u003Cp> \u003C/p>",{"id":9,"name":10,"logo":11,"about":12},9473,"Fpt Slovakia s.r.o.","https://app.recruitis.io/file/7eb6bd7f97a687528f2d73c67d1d61f6","Na trhu v Košiciach poskytujeme služby so zameraním na oblasť informačných technológií už od roku 2004. V súčasnosti v metropole východu zamestnávame viac ako 400 IT špecialistov. Medzi naše hlavné úlohy patrí návrh, vývoj a správa softvéru, implementácia a údržba SAP riešení, nezávislé testovanie a zabezpečovanie kvality IT služieb v rámci energetického sektora. Zaoberáme sa aj inovatívnymi riešeniami v obasti e-mobility a smart home.\u003Cbr />\n\u003Cbr />\nSme dcérskou súčasťou globálnej spoločnosti FPT Software, ktorá predstavuje jedného z najsilnejších hráčov na svetovom IT trhu a patrí medzi TOP 100 IT outsourcingových spoločností sveta. FPT pôsobí vo Vietname, Japonsku, Európe, Austrálii, Tichomorí a Spojených štátoch.",[14],"Južná trieda 6, Košice, SK",[16,19],{"id":17,"name":18},"1007","IT konzultant",{"id":20,"name":21},"1004","IT projektový manažer",{"id":23,"name":24},-1,"Vzdělání není podstatné",{"id":26,"name":27},0,"Práce na plný úvazek",null,"https://app.recruitis.io/answer/form/w1w52F3F1HtrUwnchQCxbTs8brpamcTm/cs?portal=1&csid=1013",{"facebook":31,"twitter":32,"linkedin":33,"email":34},"https://www.facebook.com/sharer/sharer.php?u={URL}","https://twitter.com/intent/tweet?url={URL}","https://www.linkedin.com/sharing/share-offsite/?url={URL}","mailto:?subject=Podívej se na pozici Energy process expert - Junior Operations Coordinator - vypadá zajímavě!&body=Narazil(a) jsem na inzerát pro Energy process expert - Junior Operations Coordinator a napadlo mě, že by tě to mohlo zajímat. Tady je odkaz: {URL}",{"twitter:card":36,"og:type":37,"og:title":5,"og:description":38,"og:image":11},"summary","website","AboutAre you an experienced energy sector professional looking to take the next step in your career? We are looking for an Energy Process Expert – Junior Operations Coordinator who brings strong business…",{"canonical":40},"https://pracavkosiciach.sk/inzerat/491987-energy-process-expert-junior-operations-coordinator"]