[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-492941":3},{"id":4,"title":5,"slug":6,"description":7,"company":8,"addresses":13,"workfields":15,"education":19,"employment":22,"salary":25,"answer_form_iframe_url":26,"share_links":27,"open_graph_tags":32,"meta_tags":36},492941,"Manager, AI delivery and Operations","manager-ai-delivery-and-operations","\u003Cp>\u003Cstrong>\u003Cem>About\u003C/em>\u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>We are a forward-thinking IT company with an AI-first mindset, helping our customers transform their businesses through innovative technology and intelligent services. We believe AI is a fundamental driver of how we work, deliver services, and create value. As a Manager, you will lead service delivery operations while fostering an AI-first culture. You will ensure high-quality managed services, drive operational improvements, and support customers through AI-enabled service management. You are approachable, decisive, customer-focused, and results-driven.\u003C/strong>\u003C/p>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Your responsibilities\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>lead, coach, and develop\u003C/strong> the service delivery team, driving performance and growth\u003C/li>\u003Cli>drive \u003Cstrong>AI adoption\u003C/strong> across operations, delivery processes, and workflows\u003C/li>\u003Cli>promote \u003Cstrong>automation\u003C/strong> and AI-enabled \u003Cstrong>continuous improvement\u003C/strong>\u003C/li>\u003Cli>oversee \u003Cstrong>end-to-end IT service delivery\u003C/strong>, ensuring \u003Cstrong>SLA/KPI compliance\u003C/strong> and customer satisfaction\u003C/li>\u003Cli>maintain oversight of \u003Cstrong>Application Management Services (AMS)\u003C/strong> and/or \u003Cstrong>Infrastructure Management Services (IMS)\u003C/strong>\u003C/li>\u003Cli>manage \u003Cstrong>operational performance\u003C/strong>, escalations, and service improvements\u003C/li>\u003Cli>act as the \u003Cstrong>primary point of contact\u003C/strong> for key customers, building long-term trusted relationships\u003C/li>\u003Cli>engage with customers to understand business needs and identify opportunities for \u003Cstrong>additional services\u003C/strong> and AI-driven solutions\u003C/li>\u003Cli>lead \u003Cstrong>commercial discussions\u003C/strong> and negotiate project scope, pricing principles, and contract changes\u003C/li>\u003Cli>support \u003Cstrong>account growth\u003C/strong> through upselling and cross-selling in cooperation with Sales and Delivery teams\u003C/li>\u003Cli>contribute to \u003Cstrong>presales\u003C/strong> activities, tenders, customer presentations, proposals, and solution workshops\u003C/li>\u003Cli>support account \u003Cstrong>farming\u003C/strong> and \u003Cstrong>identify new strategic customer relationships\u003C/strong> and business opportunities\u003C/li>\u003Cli>ensure customer expectations align with delivery capabilities while maintaining \u003Cstrong>profitability\u003C/strong> and service quality\u003C/li>\u003Cli>collaborate across teams to ensure \u003Cstrong>successful delivery\u003C/strong>\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cem>What do we expect?\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>5+ years\u003C/strong> of experience in \u003Cstrong>IT Service Delivery\u003C/strong>, \u003Cstrong>Managed Services\u003C/strong>, or \u003Cstrong>IT Operations\u003C/strong>\u003C/li>\u003Cli>solid understanding of \u003Cstrong>AI technologies\u003C/strong> and experience driving \u003Cstrong>AI change\u003C/strong>\u003C/li>\u003Cli>overview of \u003Cstrong>IT service delivery\u003C/strong>\u003C/li>\u003Cli>knowledge of \u003Cstrong>AMS\u003C/strong> and/or \u003Cstrong>IMS\u003C/strong>\u003C/li>\u003Cli>strong \u003Cstrong>leadership\u003C/strong> and \u003Cstrong>people management\u003C/strong> skills\u003C/li>\u003Cli>experience leading \u003Cstrong>digital transformation\u003C/strong> initiatives\u003C/li>\u003Cli>experience with \u003Cstrong>AI platforms\u003C/strong> (e.g., \u003Cstrong>Microsoft Copilot\u003C/strong>, \u003Cstrong>Azure AI\u003C/strong>, \u003Cstrong>OpenAI\u003C/strong>)\u003C/li>\u003Cli>customer- and goal-oriented mindset with strong \u003Cstrong>negotiation skills\u003C/strong>\u003C/li>\u003Cli>experience with \u003Cstrong>Jira\u003C/strong>, \u003Cstrong>Microsoft Excel\u003C/strong>, \u003Cstrong>Microsoft Teams\u003C/strong>, and \u003Cstrong>SharePoint Online\u003C/strong>\u003C/li>\u003Cli>\u003Cstrong>fluent in English and German\u003C/strong>\u003C/li>\u003Cli>nice to have:\u003Cul>\u003Cli>software development background\u003C/li>\u003Cli>ITIL certification or similar\u003C/li>\u003C/ul>\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Benefits\u003C/em>\u003C/strong>\u003C/p>\u003Cul>\u003Cli>\u003Cstrong>Compensation and rewards:\u003C/strong>\u003Cul>\u003Cli>Boost your earnings with \u003Cstrong>bonuses \u003C/strong>(company performance, project, or extra performance bonus)\u003C/li>\u003Cli>Invest in yourself with a yearly \u003Cstrong>well-being budget\u003C/strong> (up to €2,000)\u003C/li>\u003Cli>Earn \u003Cstrong>referral bonus\u003C/strong> (up to €3,000)\u003C/li>\u003Cli>Secure your future with a \u003Cstrong>pension plan contribution\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Flexibility and Work-Life Balance:\u003C/strong>\u003Cul>\u003Cli>\u003Cstrong>Flexible working hours\u003C/strong> that adjust to your personal needs\u003C/li>\u003Cli>Choose your work environment – \u003Cstrong>100% remote\u003C/strong> or modern \u003Cstrong>offices: Košice, Bratislava, Prague\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Personal and Professional Development:\u003C/strong>\u003Cul>\u003Cli>Sharpen your skills with extensive \u003Cstrong>training & certifications\u003C/strong>\u003C/li>\u003Cli>Boost your language skills with \u003Cstrong>language courses\u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003Cli>\u003Cstrong>Wellbeing and Culture:\u003C/strong>\u003Cul>\u003Cli>Build bonds through \u003Cstrong>team-building activities & company events\u003C/strong> like the VolleyCup and Christmas party\u003C/li>\u003Cli>Join our \u003Cstrong>family culture\u003C/strong> and participate in diverse \u003Cstrong>interest groups\u003C/strong> like bikers, runners, gamers, and more\u003C/li>\u003Cli>Invest in your well-being with a \u003Cstrong>MultiSport card\u003C/strong>\u003C/li>\u003Cli>Promote your mental health with \u003Cstrong>confidential psychological support \u003C/strong>\u003C/li>\u003C/ul>\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cem>Hiring process\u003C/em>\u003C/strong>\u003C/p>\u003Col>\u003Cli>Has the job offer captured your interest? Please fill out the \u003Cstrong>application form\u003C/strong> and let us know about yourself.\u003C/li>\u003Cli>We will assess the information you send us and \u003Cstrong>will get back\u003C/strong> to you under any circumstances.\u003C/li>\u003Cli>We will contact the chosen applicants and \u003Cstrong>specify the details\u003C/strong>.\u003C/li>\u003Cli>A job \u003Cstrong>interview with a hiring manager \u003C/strong>is a two-way opportunity to get to know each other better. The hiring process also includes a \u003Cstrong>second interview\u003C/strong> with the customer directly.\u003C/li>\u003Cli>We will inform you about the feedback from the interview as soon as possible. Successful candidates will receive a \u003Cstrong>job offer.\u003C/strong>\u003C/li>\u003C/ol>",{"id":9,"name":10,"logo":11,"about":12},9473,"Fpt Slovakia s.r.o.","https://app.recruitis.io/file/7eb6bd7f97a687528f2d73c67d1d61f6","Na trhu v Košiciach poskytujeme služby so zameraním na oblasť informačných technológií už od roku 2004. V súčasnosti v metropole východu zamestnávame viac ako 400 IT špecialistov. Medzi naše hlavné úlohy patrí návrh, vývoj a správa softvéru, implementácia a údržba SAP riešení, nezávislé testovanie a zabezpečovanie kvality IT služieb v rámci energetického sektora. Zaoberáme sa aj inovatívnymi riešeniami v obasti e-mobility a smart home.\u003Cbr />\n\u003Cbr />\nSme dcérskou súčasťou globálnej spoločnosti FPT Software, ktorá predstavuje jedného z najsilnejších hráčov na svetovom IT trhu a patrí medzi TOP 100 IT outsourcingových spoločností sveta. FPT pôsobí vo Vietname, Japonsku, Európe, Austrálii, Tichomorí a Spojených štátoch.",[14],"Južná trieda 6, Košice, SK",[16],{"id":17,"name":18},"12","IS/IT: Software - Vývoj a obsluha aplikací",{"id":20,"name":21},-1,"Vzdělání není podstatné",{"id":23,"name":24},0,"Práce na plný úvazek","od 2 700 EUR","https://app.recruitis.io/answer/form/LpqugrIJ2112QsFXa6E39msbIf8iHssf/cs?portal=1&csid=1013",{"facebook":28,"twitter":29,"linkedin":30,"email":31},"https://www.facebook.com/sharer/sharer.php?u={URL}","https://twitter.com/intent/tweet?url={URL}","https://www.linkedin.com/sharing/share-offsite/?url={URL}","mailto:?subject=Podívej se na pozici Manager, AI delivery and Operations - vypadá zajímavě!&body=Narazil(a) jsem na inzerát pro Manager, AI delivery and Operations a napadlo mě, že by tě to mohlo zajímat. Tady je odkaz: {URL}",{"twitter:card":33,"og:type":34,"og:title":5,"og:description":35,"og:image":11},"summary","website","AboutWe are a forward-thinking IT company with an AI-first mindset, helping our customers transform their businesses through innovative technology and intelligent services. We believe AI is a fundamental…",{"canonical":37},"https://pracavkosiciach.sk/inzerat/492941-manager-ai-delivery-and-operations"]